Lowe's: We were very pleased with the service we receiv...
A Lowe's customer review by GetHuman user ~LViccars from November 8th, 2017
Background on ~LViccars's case
GetHuman: ~LViccars - can you tell our other Lowe's customers when your case took place?
~LViccars: Sure. It was evening, on October 30th.
GetHuman: Did you reach out to Lowe's, and if so, how?
GetHuman: And which of these common Lowe's customer issues best describes the reason you wanted to talk to them?
(Shows ~LViccars a list of common Lowe's problems)
~LViccars: "Warranty" was why I was trying to call.
~LViccars's review of Lowe's customer service
GetHuman: So how would you sum up your experience for GetHuman's Lowe's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LViccars: We were very pleased with the service we received from Connor Tzupa at the Cross Iron Mills store. He went out of his way and was friendly, knowledgeable and respectful. This experience was repeated at the checkout,where Debbie LeVesconte exceeded our expectations for customer service and professionalism. Look out, Home Depot--Lowes is in town. Liz Viccars
GetHuman: Let's quantify your experience contacting Lowe's. On a scale of 1 to 5, how easy is it go get help on a Lowe's problem?
~LViccars: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LViccars: I'd give them a five out of five on communication.
GetHuman: And what about Lowe's's ability to quickly and effectively address your problem?
~LViccars: For that I would say three out of five.
GetHuman: And finally- any advice for other Lowe's customers?
~LViccars: Call them early in the day or late. Don't forget any personal or account information you might need for Lowe's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LViccars taken from his Lowe's customer service problem that occurred on October 30th, 2017.