Lowrance: cust. service pretty up front. They don't back...
A Lowrance customer review by GetHuman user ~Handheld GPS from November 5th, 2017
Background on ~Handheld GPS's case
GetHuman: ~Handheld GPS - can you tell our other Lowrance customers when your case took place?
~Handheld GPS: Yeah. It was middle of the night, on October 30th.
GetHuman: Did you reach out to Lowrance, and if so, how?
GetHuman: And which of these common Lowrance customer issues best describes the reason you wanted to talk to them?
(Shows ~Handheld GPS a list of common Lowrance problems)
~Handheld GPS: "Repairs" was why I was trying to contact.
~Handheld GPS's review of Lowrance customer service
GetHuman: So how would you sum up your experience for GetHuman's Lowrance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Handheld GPS: cust. service pretty up front. They don't back their products,they just want u to send them in for repair at approximate *** the cost of a new unit! Bottom line - buy another brand!
GetHuman: Let's quantify your experience contacting Lowrance. On a scale of 1 to 5, how easy is it go get help on a Lowrance problem?
~Handheld GPS: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Handheld GPS: I'd give them a three out of five on communication.
GetHuman: And what about Lowrance's ability to quickly and effectively address your problem?
~Handheld GPS: For that I would say five out of five.
GetHuman: And finally- any advice for other Lowrance customers?
~Handheld GPS: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Lowrance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Handheld GPS taken from his Lowrance customer service problem that occurred on October 30th, 2017.