Lowrance: my problem was not great but important to me an...

A Lowrance customer review by GetHuman user ~wshgasman from November 23rd, 2017

Background on ~wshgasman's case

GetHuman: ~wshgasman - can you tell our other Lowrance customers when your case took place?
~wshgasman: Sure. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Lowrance, and if so, how?
~wshgasman: I used a help page I found on the GetHuman Lowrance customer service contact info page: Contact Lowrance Customer Service
GetHuman: And which of these common Lowrance customer issues best describes the reason you wanted to talk to them?
(Shows ~wshgasman a list of common Lowrance problems)
~wshgasman: "Warranty claim" was why I was trying to contact.

~wshgasman's review of Lowrance customer service

GetHuman: So how would you sum up your experience for GetHuman's Lowrance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wshgasman: my problem was not great but important to me and He answered clearly, precise and solved my problem. I'm happy......
GetHuman: Let's quantify your experience contacting Lowrance. On a scale of 1 to 5, how easy is it go get help on a Lowrance problem?
~wshgasman: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wshgasman: I'd give them a five out of five on communication.
GetHuman: And what about Lowrance's ability to quickly and effectively address your problem?
~wshgasman: For that I would say five out of five.
GetHuman: And finally- any advice for other Lowrance customers?
~wshgasman: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Lowrance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wshgasman taken from his Lowrance customer service problem that occurred on November 17th, 2017.

Lowrance

5.00 of 5 stars | 21 reviews

~wshgasman's Lowrance Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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