Lyft: Do not ever use this car service! There's no wa...
A Lyft customer review by GetHuman user ~Danayxo from November 27th, 2017
Background on ~Danayxo's case
GetHuman: ~Danayxo - can you tell our other Lyft customers when your case took place?
~Danayxo: Sure. It was evening, on November 21st.
GetHuman: Did you reach out to Lyft, and if so, how?
GetHuman: And which of these common Lyft customer issues best describes the reason you wanted to talk to them?
(Shows ~Danayxo a list of common Lyft problems)
~Danayxo: "Technical support" was why I was trying to contact.
~Danayxo's review of Lyft customer service
GetHuman: So how would you sum up your experience for GetHuman's Lyft customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Danayxo: Do not ever use this car service! There's no way to get in touch with a human and no way to dispute unfair charges to your account. The drivers lie about being outside and then you get charged with a $** no show fee which you cannot dispute
GetHuman: Let's quantify your experience contacting Lyft. On a scale of 1 to 5, how easy is it go get help on a Lyft problem?
~Danayxo: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Danayxo: I'd give them a four out of five on communication.
GetHuman: And what about Lyft's ability to quickly and effectively address your problem?
~Danayxo: For that I would say one out of five.
GetHuman: And finally- any advice for other Lyft customers?
~Danayxo: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Lyft to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Danayxo taken from his Lyft customer service problem that occurred on November 21st, 2017.