Hello Lyft,*We went out last night to use my...
A Lyft customer review by GetHuman user GetHuman-437274 from November 26th, 2017
Background on GetHuman-437274's case
GetHuman: GetHuman-437274 - can you tell our other Lyft customers when your case took place?
GetHuman-437274: Yes. It was morning, on November 21st.
GetHuman: Did you reach out to Lyft, and if so, how?
GetHuman: And which of these common Lyft customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-437274 a list of common Lyft problems)
GetHuman-437274: "Complaint" was why I was trying to contact.
GetHuman-437274's review of Lyft customer service
GetHuman: So how would you sum up your experience for GetHuman's Lyft customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-437274: Hello Lyft,*We went out last night to use my * complimentary rides and my last ride actually was billed the full amount from William.*William was great as was David and Jake.*I mentioned this to William and we were his *st customers. So, I'm thinking maybe unintentionally the transaction up to $** portion was over looked.*I did tip all * drivers cash and as I indicated we enjoyed the service and we are glad to have had the opportunity to use Lyft.*It would be nice though to get a credit for that portion.*Also, we are planning on going to a party March **th******* does this trial include that date or by midnight the **th of March?*Please advise.*Thank you,*Ryan Marttila
GetHuman: Let's quantify your experience contacting Lyft. On a scale of 1 to 5, how easy is it go get help on a Lyft problem?
GetHuman-437274: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-437274: I'd give them a three out of five on communication.
GetHuman: And what about Lyft's ability to quickly and effectively address your problem?
GetHuman-437274: For that I would say two out of five.
GetHuman: And finally- any advice for other Lyft customers?
GetHuman-437274: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Lyft to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-437274 taken from his Lyft customer service problem that occurred on November 21st, 2017.