Lyft: I didn't get anyone to help me and the email ad...

A Lyft customer review by GetHuman user ~peggyadams from November 27th, 2017

Background on ~peggyadams's case

GetHuman: ~peggyadams - can you tell our other Lyft customers when your case took place?
~peggyadams: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Lyft, and if so, how?
~peggyadams: I used a help page I found on the GetHuman Lyft customer service contact info page: Contact Lyft Customer Service
GetHuman: And which of these common Lyft customer issues best describes the reason you wanted to talk to them?
(Shows ~peggyadams a list of common Lyft problems)
~peggyadams: "Update account information" was why I was trying to contact.

~peggyadams's review of Lyft customer service

GetHuman: So how would you sum up your experience for GetHuman's Lyft customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~peggyadams: I didn't get anyone to help me and the email address I was given is saying that it not correct. please someone help me ***-***-****
GetHuman: Let's quantify your experience contacting Lyft. On a scale of 1 to 5, how easy is it go get help on a Lyft problem?
~peggyadams: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~peggyadams: I'd give them a four out of five on communication.
GetHuman: And what about Lyft's ability to quickly and effectively address your problem?
~peggyadams: For that I would say one out of five.
GetHuman: And finally- any advice for other Lyft customers?
~peggyadams: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Lyft to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~peggyadams taken from his Lyft customer service problem that occurred on November 18th, 2017.

Lyft

1.33 of 5 stars | 255 reviews

~peggyadams's Lyft Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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