Macy's: "Worst Customer service in history"
A Macy's customer review by GetHuman user GetHuman-seeberh from November 29th, 2017
Background on GetHuman-seeberh's case
GetHuman: GetHuman-seeberh - can you tell our other Macy's customers when your case took place?
GetHuman-seeberh: Sure. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-seeberh a list of common Macy's problems)
GetHuman-seeberh: "Missing order" was why I was trying to call.
GetHuman-seeberh's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-seeberh: "Worst Customer service in history"
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-seeberh: I have been a Macy's member for years. However, this year, Macy's has claimed I have paid my bill late * times, charged me late fees, and decreased my available balance. When I called, I only got a machine and it would not allow me to speak with a human to correct the problems. Further more, the date due according to my bill is one to two days later than the date on the recording. I have never been late paying my bills and Macy's attempting to tell me I have been late on several occasions. This infuriates me.. I will never shop Macy's again nor will I recommend the store to any other person.
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
GetHuman-seeberh: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-seeberh: I'd give them a two out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
GetHuman-seeberh: For that I would say one out of five.
GetHuman: And finally- any advice for other Macy's customers?
GetHuman-seeberh: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-seeberh taken from his Macy's customer service problem that occurred on November 22nd, 2017.