MagicJack: It took me * days and a total of ** hours on ho...

A MagicJack customer review by GetHuman user ~pissed off from November 20th, 2017

Background on ~pissed off's case

GetHuman: ~pissed off - can you tell our other MagicJack customers when your case took place?
~pissed off: Yeah. It was middle of the night, on November 13th.
GetHuman: Did you reach out to MagicJack, and if so, how?
~pissed off: I used the 800-624-4252 number I found for on the GetHuman MagicJack customer phone number page I was on: MagicJack Customer Service Phone Number
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~pissed off a list of common MagicJack problems)
~pissed off: "Repairs" was why I was trying to call.

~pissed off's review of MagicJack customer service

GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pissed off: It took me * days and a total of ** hours on hold for these people to assist me. I am REALLY unhappy with the lack of service provided !
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~pissed off: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pissed off: I'd give them a one out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~pissed off: For that I would say three out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~pissed off: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pissed off taken from his MagicJack customer service problem that occurred on November 13th, 2017.

MagicJack

2.17 of 5 stars | 254 reviews

~pissed off's MagicJack Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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