MagicJack: My service was disconnected by Magic jack suppo...
A MagicJack customer review by GetHuman user ~screwed by MJ from November 22nd, 2017
Background on ~screwed by MJ's case
GetHuman: ~screwed by MJ - can you tell our other MagicJack customers when your case took place?
~screwed by MJ: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~screwed by MJ a list of common MagicJack problems)
~screwed by MJ: "Dispute a Charge" was why I was trying to call.
~screwed by MJ's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~screwed by MJ: My service was disconnected by Magic jack support by mistake and now they will not reactivate it. * hours and * days later, they tell me "it is on report" and nothing ever happens. Not able to talk with anyone who will fix it. I was also asked to pay for service again even though I paid for the year. Scam tactics.
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~screwed by MJ: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~screwed by MJ: I'd give them a five out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~screwed by MJ: For that I would say four out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~screwed by MJ: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~screwed by MJ taken from his MagicJack customer service problem that occurred on November 17th, 2017.