MagicJack: seems mj has areas in the US that one can NOT c...
A MagicJack customer review by GetHuman user GetHuman-335001 from November 19th, 2017
Background on GetHuman-335001's case
GetHuman: GetHuman-335001 - can you tell our other MagicJack customers when your case took place?
GetHuman-335001: Sure. It was middle of the night, on November 15th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-335001 a list of common MagicJack problems)
GetHuman-335001: "Purchase a ticket" was why I was trying to call.
GetHuman-335001's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-335001: seems mj has areas in the US that one can NOT call without buying minutes of international time. I got my mj to call family long-distsnce in America, and up til this year, no problem, now I must purchase international minutes to call these same numbers within the United States. However mj customer service did tell me why this is so. So I guess the problem for me is solved.
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
GetHuman-335001: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-335001: I'd give them a five out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
GetHuman-335001: For that I would say four out of five.
GetHuman: And finally- any advice for other MagicJack customers?
GetHuman-335001: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-335001 taken from his MagicJack customer service problem that occurred on November 15th, 2017.