Mail.com: I am a long time user, ever since the days of O...
A Mail.com customer review by GetHuman user ~Tim Westwood from November 1st, 2017
Background on ~Tim Westwood's case
GetHuman: ~Tim Westwood - can you tell our other Mail.com customers when your case took place?
~Tim Westwood: Yes. It was morning, on October 25th.
GetHuman: Did you reach out to Mail.com, and if so, how?
GetHuman: And which of these common Mail.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Tim Westwood a list of common Mail.com problems)
~Tim Westwood: "Cancel service" was why I was trying to call.
~Tim Westwood's review of Mail.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Mail.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tim Westwood: I am a long time user, ever since the days of Outblaze. The new change to AOL is fantastic. My e-mail service has never worked better. The new support phone number for premium service is great. There is hardly any wait time, everyone there knows there stuff and is really nice and personable. I had some user specific issues that they went out of there way to help me with, im an older person and not so tech savvy.Some of the reviews i have read here are not fair. I usually never leave reviews but i thought i had to speak up. Please keep in mind that there phone support is for premium customers only, as i see most of the negative reviews seem to harp on that, although i have also used there support via e-mail and they respond promptly. I highly recommend the premium service as it has many perks, the best being NO ADS!!!
GetHuman: Let's quantify your experience contacting Mail.com. On a scale of 1 to 5, how easy is it go get help on a Mail.com problem?
~Tim Westwood: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tim Westwood: I'd give them a three out of five on communication.
GetHuman: And what about Mail.com's ability to quickly and effectively address your problem?
~Tim Westwood: For that I would say two out of five.
GetHuman: And finally- any advice for other Mail.com customers?
~Tim Westwood: Call them early in the day or late. Don't forget any personal or account information you might need for Mail.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tim Westwood taken from his Mail.com customer service problem that occurred on October 25th, 2017.