Massachusetts Registry of Motor Vehicles (DMV/RMV): I've been on hold for a simple change of addres...
A Massachusetts Registry of Motor Vehicles (DMV/RMV) customer review by GetHuman user ~jcook from November 26th, 2017
Background on ~jcook's case
GetHuman: ~jcook - can you tell our other Massachusetts Registry of Motor Vehicles (DMV/RMV) customers when your case took place?
~jcook: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to Massachusetts Registry of Motor Vehicles (DMV/RMV), and if so, how?
GetHuman: And which of these common Massachusetts Registry of Motor Vehicles (DMV/RMV) customer issues best describes the reason you wanted to talk to them?
(Shows ~jcook a list of common Massachusetts Registry of Motor Vehicles (DMV/RMV) problems)
~jcook: "Payments/Citations" was why I was trying to call.
~jcook's review of Massachusetts Registry of Motor Vehicles (DMV/RMV) customer service
GetHuman: So how would you sum up your experience for GetHuman's Massachusetts Registry of Motor Vehicles (DMV/RMV) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jcook: I've been on hold for a simple change of address for over and hour and a half. This is completely ridiculous. Does anyone actually work here or what???
GetHuman: Let's quantify your experience contacting Massachusetts Registry of Motor Vehicles (DMV/RMV). On a scale of 1 to 5, how easy is it go get help on a Massachusetts Registry of Motor Vehicles (DMV/RMV) problem?
~jcook: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jcook: I'd give them a three out of five on communication.
GetHuman: And what about Massachusetts Registry of Motor Vehicles (DMV/RMV)'s ability to quickly and effectively address your problem?
~jcook: For that I would say one out of five.
GetHuman: And finally- any advice for other Massachusetts Registry of Motor Vehicles (DMV/RMV) customers?
~jcook: Call them early in the day or late. Don't forget any personal or account information you might need for Massachusetts Registry of Motor Vehicles (DMV/RMV) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jcook taken from his Massachusetts Registry of Motor Vehicles (DMV/RMV) customer service problem that occurred on November 19th, 2017.