MedSolutions: I'm insured under BCBC of Tennessee and I was s...
A MedSolutions customer review by GetHuman user ~TimeStalker from November 27th, 2017
Background on ~TimeStalker's case
GetHuman: ~TimeStalker - can you tell our other MedSolutions customers when your case took place?
~TimeStalker: Yeah. It was afternoon, on November 21st.
GetHuman: Did you reach out to MedSolutions, and if so, how?
GetHuman: And which of these common MedSolutions customer issues best describes the reason you wanted to talk to them?
(Shows ~TimeStalker a list of common MedSolutions problems)
~TimeStalker: "Make/Chase a claim" was why I was trying to call.
~TimeStalker's review of MedSolutions customer service
GetHuman: So how would you sum up your experience for GetHuman's MedSolutions customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TimeStalker: I'm insured under BCBC of Tennessee and I was scheduled to have a CT Heart Scan that was subscribe by my cardiologist. So the day of my scheduled appointment to have the Heart scan I was shocked to unbelieve that my CT Heart scan was being denied of pay due to the fact that MEDSOLUTIONS had to have something called a peer to peer discussion with my cardiologist before even having the test done. I have a stroke in the pass and had a stress test performed prior to the CT Heart scan because my cardiologist told me there was a possible blockage from the result from the stress test. I see that MEDSOLUTIONS was put in play to run interference to deny or delay a much needed procedure. If I die because of this delay told my family to sue MEDSOLUTIONS because of this common practice that's not necessary and inappropriate to patients health needs.It's been two months and I'm writing this April **, ****.
GetHuman: Let's quantify your experience contacting MedSolutions. On a scale of 1 to 5, how easy is it go get help on a MedSolutions problem?
~TimeStalker: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TimeStalker: I'd give them a one out of five on communication.
GetHuman: And what about MedSolutions's ability to quickly and effectively address your problem?
~TimeStalker: For that I would say one out of five.
GetHuman: And finally- any advice for other MedSolutions customers?
~TimeStalker: Call them early in the day or late. Don't forget any personal or account information you might need for MedSolutions to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TimeStalker taken from his MedSolutions customer service problem that occurred on November 21st, 2017.