Mercedes Benz: Mercedes is only interested in making money and...
A Mercedes Benz customer review by GetHuman user GetHuman-181306 from November 18th, 2017
Background on GetHuman-181306's case
GetHuman: GetHuman-181306 - can you tell our other Mercedes Benz customers when your case took place?
GetHuman-181306: Sure. It was evening, on November 12th.
GetHuman: Did you reach out to Mercedes Benz, and if so, how?
GetHuman: And which of these common Mercedes Benz customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-181306 a list of common Mercedes Benz problems)
GetHuman-181306: "Returns" was why I was trying to call.
GetHuman-181306's review of Mercedes Benz customer service
GetHuman: So how would you sum up your experience for GetHuman's Mercedes Benz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-181306: Mercedes is only interested in making money and not solving problems. They are not interested in trying to fix parts, or make the customer happy.
GetHuman: Let's quantify your experience contacting Mercedes Benz. On a scale of 1 to 5, how easy is it go get help on a Mercedes Benz problem?
GetHuman-181306: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-181306: I'd give them a four out of five on communication.
GetHuman: And what about Mercedes Benz's ability to quickly and effectively address your problem?
GetHuman-181306: For that I would say five out of five.
GetHuman: And finally- any advice for other Mercedes Benz customers?
GetHuman-181306: Call them early in the day or late. Don't forget any personal or account information you might need for Mercedes Benz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-181306 taken from his Mercedes Benz customer service problem that occurred on November 12th, 2017.