Mercedes Benz: Very helpful. The rep was knowledgeable and cou...
A Mercedes Benz customer review by GetHuman user ~Anonymous from November 27th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Mercedes Benz customers when your case took place?
~Anonymous: Sure. It was morning, on November 21st.
GetHuman: Did you reach out to Mercedes Benz, and if so, how?
GetHuman: And which of these common Mercedes Benz customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Mercedes Benz problems)
~Anonymous: "Complaint" was why I was trying to call.
~Anonymous's review of Mercedes Benz customer service
GetHuman: So how would you sum up your experience for GetHuman's Mercedes Benz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Very helpful. The rep was knowledgeable and courteous. Gave excellent suggestions to deal with my concerns.
GetHuman: Let's quantify your experience contacting Mercedes Benz. On a scale of 1 to 5, how easy is it go get help on a Mercedes Benz problem?
~Anonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a four out of five on communication.
GetHuman: And what about Mercedes Benz's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Mercedes Benz customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Mercedes Benz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Mercedes Benz customer service problem that occurred on November 21st, 2017.