Mercedes Benz: Not impressed with MB Customer Service (I use t...

A Mercedes Benz customer review by GetHuman user ~MD from November 22nd, 2017

Background on ~MD's case

GetHuman: ~MD - can you tell our other Mercedes Benz customers when your case took place?
~MD: Yes. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Mercedes Benz, and if so, how?
~MD: I used the 800-367-6372 number I found for on the GetHuman Mercedes Benz customer phone number page I was on: Mercedes Benz Customer Service Phone Number
GetHuman: And which of these common Mercedes Benz customer issues best describes the reason you wanted to talk to them?
(Shows ~MD a list of common Mercedes Benz problems)
~MD: "Returns" was why I was trying to call.

~MD's review of Mercedes Benz customer service

GetHuman: So how would you sum up your experience for GetHuman's Mercedes Benz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MD: Not impressed with MB Customer Service (I use the term customer service loosely as they serve themselves only)
GetHuman: Let's quantify your experience contacting Mercedes Benz. On a scale of 1 to 5, how easy is it go get help on a Mercedes Benz problem?
~MD: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MD: I'd give them a four out of five on communication.
GetHuman: And what about Mercedes Benz's ability to quickly and effectively address your problem?
~MD: For that I would say five out of five.
GetHuman: And finally- any advice for other Mercedes Benz customers?
~MD: Call them early in the day or late. Don't forget any personal or account information you might need for Mercedes Benz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MD taken from his Mercedes Benz customer service problem that occurred on November 15th, 2017.

Mercedes Benz

2.29 of 5 stars | 39 reviews

~MD's Mercedes Benz Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Mercedes Benz, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Mercedes Benz in any way.

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