Metro PCS: Worst customer service--- know it is a dis- se...
A Metro PCS customer review by GetHuman user ~Lost customer from November 7th, 2017
Background on ~Lost customer's case
GetHuman: ~Lost customer - can you tell our other Metro PCS customers when your case took place?
~Lost customer: Sure. It was morning, on November 5th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~Lost customer a list of common Metro PCS problems)
~Lost customer: "Setup service" was why I was trying to call.
~Lost customer's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lost customer: Worst customer service--- know it is a dis- service I would not recommend metro to my worst enemy .I will Be giving them free advertising never deal with these scam artists.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~Lost customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lost customer: I'd give them a two out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~Lost customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~Lost customer: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lost customer taken from his Metro PCS customer service problem that occurred on November 5th, 2017.