Microsoft - Tech Support: I waited ** minutes to complain that I had just...
A Microsoft - Tech Support customer review by GetHuman user ~zanna124 from November 18th, 2017
Background on ~zanna124's case
GetHuman: ~zanna124 - can you tell our other Microsoft - Tech Support customers when your case took place?
~zanna124: Sure. It was afternoon, on November 15th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~zanna124 a list of common Microsoft - Tech Support problems)
~zanna124: "Recover Account" was why I was trying to call.
~zanna124's review of Microsoft - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~zanna124: I waited ** minutes to complain that I had just spent * *** hrs on line with a technician that ruined my computer. When I called in, I had Office ****, which they deleted and were unable to load Office ****, so I had nothing when I finished. After * *** hours, they blamed my computer b*c they had no answeres-- how unprofessional. If it was my computer, why did I have Office **** when I called in and did not have it after their "help?" THis is the worst customer service I've ever experienced in ** yrs of being a Microsoft customer . shopping for a Mac tomorrow.
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~zanna124: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~zanna124: I'd give them a one out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~zanna124: For that I would say three out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~zanna124: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~zanna124 taken from his Microsoft - Tech Support customer service problem that occurred on November 15th, 2017.