Microsoft - Tech Support: No help whatsoever. Spoke with two people whos...
A Microsoft - Tech Support customer review by GetHuman user ~R from November 21st, 2017
Background on ~R's case
GetHuman: ~R - can you tell our other Microsoft - Tech Support customers when your case took place?
~R: Yes. It was afternoon, on November 11th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~R a list of common Microsoft - Tech Support problems)
~R: "Refund or Suspicious Charges" was why I was trying to call.
~R's review of Microsoft - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~R: No help whatsoever. Spoke with two people whose English was barely understandable. She started talking to me about costs for support and I said I would not pay if my problem wasn't solved - she proceeded to e-mail me a "helpful link". Didn't even really understand what my problem even was.
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~R: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~R: I'd give them a five out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~R: For that I would say one out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~R: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~R taken from his Microsoft - Tech Support customer service problem that occurred on November 11th, 2017.