Minimed: I was on hold for ** minutes and get info about...
A Minimed customer review by GetHuman user ~Joseph from November 21st, 2017
Background on ~Joseph's case
GetHuman: ~Joseph - can you tell our other Minimed customers when your case took place?
~Joseph: Yes I can. It was afternoon, on November 14th.
GetHuman: Did you reach out to Minimed, and if so, how?
GetHuman: And which of these common Minimed customer issues best describes the reason you wanted to talk to them?
(Shows ~Joseph a list of common Minimed problems)
~Joseph: "None of those really matches why I wanted to call Minimed that day." was why I was trying to call.
~Joseph's review of Minimed customer service
GetHuman: So how would you sum up your experience for GetHuman's Minimed customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Joseph: I was on hold for ** minutes and get info about system problem and was disconnected.*What kind of customer service is it?
GetHuman: Let's quantify your experience contacting Minimed. On a scale of 1 to 5, how easy is it go get help on a Minimed problem?
~Joseph: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Joseph: I'd give them a one out of five on communication.
GetHuman: And what about Minimed's ability to quickly and effectively address your problem?
~Joseph: For that I would say three out of five.
GetHuman: And finally- any advice for other Minimed customers?
~Joseph: Call them early in the day or late. Don't forget any personal or account information you might need for Minimed to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Joseph taken from his Minimed customer service problem that occurred on November 14th, 2017.