Minimed: The amount of time that I would be on hold has...
A Minimed customer review by GetHuman user GetHuman-269254 from October 30th, 2017
Background on GetHuman-269254's case
GetHuman: GetHuman-269254 - can you tell our other Minimed customers when your case took place?
GetHuman-269254: Yes. It was morning, on October 24th.
GetHuman: Did you reach out to Minimed, and if so, how?
GetHuman: And which of these common Minimed customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-269254 a list of common Minimed problems)
GetHuman-269254: "None of those really matches why I wanted to call Minimed that day." was why I was trying to call.
GetHuman-269254's review of Minimed customer service
GetHuman: So how would you sum up your experience for GetHuman's Minimed customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-269254: The amount of time that I would be on hold has increased exponentially from the first time I called (* yrs ago.) to recently. The people that I spoke with were unable to provide an answer for my problem and when I asked for some who could the phone rep became hostile. Customer service with minimed began to deterriorate dramatically for me about ** months ago when I first alerted minimed about problems. There have been no improvements in their service since I first made my complaints.
GetHuman: Let's quantify your experience contacting Minimed. On a scale of 1 to 5, how easy is it go get help on a Minimed problem?
GetHuman-269254: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-269254: I'd give them a two out of five on communication.
GetHuman: And what about Minimed's ability to quickly and effectively address your problem?
GetHuman-269254: For that I would say five out of five.
GetHuman: And finally- any advice for other Minimed customers?
GetHuman-269254: Call them early in the day or late. Don't forget any personal or account information you might need for Minimed to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-269254 taken from his Minimed customer service problem that occurred on October 24th, 2017.