Myfamily.com: This number is for ANCESTRY. com. My Family ca...
A Myfamily.com customer review by GetHuman user ~LibbeDC from November 13th, 2017
Background on ~LibbeDC's case
GetHuman: ~LibbeDC - can you tell our other Myfamily.com customers when your case took place?
~LibbeDC: Yeah. It was evening, on November 11th.
GetHuman: Did you reach out to Myfamily.com, and if so, how?
GetHuman: And which of these common Myfamily.com customer issues best describes the reason you wanted to talk to them?
(Shows ~LibbeDC a list of common Myfamily.com problems)
~LibbeDC: "Service problem" was why I was trying to call.
~LibbeDC's review of Myfamily.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Myfamily.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LibbeDC: This number is for ANCESTRY. com. My Family can be reached at *-***-***-**** M-F *-*PM Mountain Time.
GetHuman: Let's quantify your experience contacting Myfamily.com. On a scale of 1 to 5, how easy is it go get help on a Myfamily.com problem?
~LibbeDC: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LibbeDC: I'd give them a three out of five on communication.
GetHuman: And what about Myfamily.com's ability to quickly and effectively address your problem?
~LibbeDC: For that I would say two out of five.
GetHuman: And finally- any advice for other Myfamily.com customers?
~LibbeDC: Call them early in the day or late. Don't forget any personal or account information you might need for Myfamily.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LibbeDC taken from his Myfamily.com customer service problem that occurred on November 11th, 2017.