NFL Shop: had to go to another website fo find customer c...
A NFL Shop customer review by GetHuman user ~unhappy customer. from November 28th, 2017
Background on ~unhappy customer.'s case
GetHuman: ~unhappy customer. - can you tell our other NFL Shop customers when your case took place?
~unhappy customer.: Yes. It was middle of the night, on November 19th.
GetHuman: Did you reach out to NFL Shop, and if so, how?
GetHuman: And which of these common NFL Shop customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy customer. a list of common NFL Shop problems)
~unhappy customer.: "Cancel an Order" was why I was trying to call.
~unhappy customer.'s review of NFL Shop customer service
GetHuman: So how would you sum up your experience for GetHuman's NFL Shop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy customer.: had to go to another website fo find customer care number. guess reg. website doesn"t want to talk to you. I haad ordered * shirts for grandkids. by the time birthday came they grew so much i wanted to exchange for larger size. had read return policy and relized i was over the ** days. was told our policy will not allow exchanges. if you return you lose merchandise and we will donate to chairty, you lose everything. will never deal with this company again. can get items elsewhere where customers matter. Probably cancel my nfl credit card that gives me a discount with this website. Not worth it!!!!!!!!! I am sure this will be removed by the nfl shop site. Hope a few people got a chance to be warned.
GetHuman: Let's quantify your experience contacting NFL Shop. On a scale of 1 to 5, how easy is it go get help on a NFL Shop problem?
~unhappy customer.: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy customer.: I'd give them a two out of five on communication.
GetHuman: And what about NFL Shop's ability to quickly and effectively address your problem?
~unhappy customer.: For that I would say three out of five.
GetHuman: And finally- any advice for other NFL Shop customers?
~unhappy customer.: Call them early in the day or late. Don't forget any personal or account information you might need for NFL Shop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy customer. taken from his NFL Shop customer service problem that occurred on November 19th, 2017.