NJ Unemployment: Made me wait over * hours on hold then asked if...
A NJ Unemployment customer review by GetHuman user ~unemployment csr sux from November 25th, 2017
Background on ~unemployment csr sux's case
GetHuman: ~unemployment csr sux - can you tell our other NJ Unemployment customers when your case took place?
~unemployment csr sux: Yup. It was afternoon, on November 19th.
GetHuman: Did you reach out to NJ Unemployment, and if so, how?
GetHuman: And which of these common NJ Unemployment customer issues best describes the reason you wanted to talk to them?
(Shows ~unemployment csr sux a list of common NJ Unemployment problems)
~unemployment csr sux: "Collecting benefits" was why I was trying to call.
~unemployment csr sux's review of NJ Unemployment customer service
GetHuman: So how would you sum up your experience for GetHuman's NJ Unemployment customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unemployment csr sux: Made me wait over * hours on hold then asked if they could call me back wouldn't lose my place and never called me back worst service ever
GetHuman: Let's quantify your experience contacting NJ Unemployment. On a scale of 1 to 5, how easy is it go get help on a NJ Unemployment problem?
~unemployment csr sux: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unemployment csr sux: I'd give them a five out of five on communication.
GetHuman: And what about NJ Unemployment's ability to quickly and effectively address your problem?
~unemployment csr sux: For that I would say five out of five.
GetHuman: And finally- any advice for other NJ Unemployment customers?
~unemployment csr sux: Call them early in the day or late. Don't forget any personal or account information you might need for NJ Unemployment to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unemployment csr sux taken from his NJ Unemployment customer service problem that occurred on November 19th, 2017.