NV Energy Southern NV: I called this morning & their automated phone-a...
A NV Energy Southern NV customer review by GetHuman user ~Dumbass Sinan Ozyol from November 6th, 2017
Background on ~Dumbass Sinan Ozyol's case
GetHuman: ~Dumbass Sinan Ozyol - can you tell our other NV Energy Southern NV customers when your case took place?
~Dumbass Sinan Ozyol: Yes. It was afternoon, on November 3rd.
GetHuman: Did you reach out to NV Energy Southern NV, and if so, how?
GetHuman: And which of these common NV Energy Southern NV customer issues best describes the reason you wanted to talk to them?
(Shows ~Dumbass Sinan Ozyol a list of common NV Energy Southern NV problems)
~Dumbass Sinan Ozyol: "Book appointment" was why I was trying to call.
~Dumbass Sinan Ozyol's review of NV Energy Southern NV customer service
GetHuman: So how would you sum up your experience for GetHuman's NV Energy Southern NV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dumbass Sinan Ozyol: I called this morning & their automated phone-answering system asked me to type in my customer *, premise *, and last * digits of SSN. After I did that, it sent me back to "main menu" where I had to follow the prompts go through the exact same thing again. Then, since the wait time would be too long, I opted for their call-back feature. I'm still waiting for them to call back. It's *:** right now, and I called them right when they opened at *:**. I still have not spoken to anyone, so I don't know how today's customer service will turn out.
GetHuman: Let's quantify your experience contacting NV Energy Southern NV. On a scale of 1 to 5, how easy is it go get help on a NV Energy Southern NV problem?
~Dumbass Sinan Ozyol: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dumbass Sinan Ozyol: I'd give them a two out of five on communication.
GetHuman: And what about NV Energy Southern NV's ability to quickly and effectively address your problem?
~Dumbass Sinan Ozyol: For that I would say one out of five.
GetHuman: And finally- any advice for other NV Energy Southern NV customers?
~Dumbass Sinan Ozyol: Call them early in the day or late. Don't forget any personal or account information you might need for NV Energy Southern NV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dumbass Sinan Ozyol taken from his NV Energy Southern NV customer service problem that occurred on November 3rd, 2017.