No one has fixed the Netflix problem. I can not...
A Netflix customer review by GetHuman user ~Alexis Pinson from November 24th, 2017
Background on ~Alexis Pinson's case
GetHuman: ~Alexis Pinson - can you tell our other Netflix customers when your case took place?
~Alexis Pinson: Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to Netflix, and if so, how?
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows ~Alexis Pinson a list of common Netflix problems)
~Alexis Pinson: "Setup service" was why I was trying to call.
~Alexis Pinson's review of Netflix customer service
GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alexis Pinson: No one has fixed the Netflix problem. I can not sign in
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
~Alexis Pinson: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alexis Pinson: I'd give them a two out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
~Alexis Pinson: For that I would say three out of five.
GetHuman: And finally- any advice for other Netflix customers?
~Alexis Pinson: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Alexis Pinson taken from his Netflix customer service problem that occurred on November 20th, 2017.