Netspend: After the rep interrupted me by talking over me...

A Netspend customer review by GetHuman user ~bigmikeisme from November 26th, 2017

Background on ~bigmikeisme's case

GetHuman: ~bigmikeisme - can you tell our other Netspend customers when your case took place?
~bigmikeisme: Sure. It was late at night, on November 24th.
GetHuman: Did you reach out to Netspend, and if so, how?
~bigmikeisme: I used the 866-387-7363 number I found for on the GetHuman Netspend customer phone number page I was on: Netspend Customer Service Phone Number
GetHuman: And which of these common Netspend customer issues best describes the reason you wanted to talk to them?
(Shows ~bigmikeisme a list of common Netspend problems)
~bigmikeisme: "Question" was why I was trying to call.

~bigmikeisme's review of Netspend customer service

GetHuman: So how would you sum up your experience for GetHuman's Netspend customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bigmikeisme: After the rep interrupted me by talking over me, she said it was my fault for not changing my fee per transaction plan to the monthly fee plan. I tried to tell her that when I activated my card I wasn't given that option, she interrupted me again, I asked to speak with a supervisor, was placed on hold for ** mins then transferred to the original menu for customer service. Tried to get back to a rep was told lines were busy
GetHuman: Let's quantify your experience contacting Netspend. On a scale of 1 to 5, how easy is it go get help on a Netspend problem?
~bigmikeisme: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bigmikeisme: I'd give them a four out of five on communication.
GetHuman: And what about Netspend's ability to quickly and effectively address your problem?
~bigmikeisme: For that I would say three out of five.
GetHuman: And finally- any advice for other Netspend customers?
~bigmikeisme: Call them early in the day or late. Don't forget any personal or account information you might need for Netspend to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bigmikeisme taken from his Netspend customer service problem that occurred on November 24th, 2017.

Netspend

3.11 of 5 stars | 115 reviews

~bigmikeisme's Netspend Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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