Netspend: No English , they don't understand how to read...
A Netspend customer review by GetHuman user GetHuman-407325 from November 26th, 2017
Background on GetHuman-407325's case
GetHuman: GetHuman-407325 - can you tell our other Netspend customers when your case took place?
GetHuman-407325: Yes I can. It was late at night, on November 18th.
GetHuman: Did you reach out to Netspend, and if so, how?
GetHuman: And which of these common Netspend customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-407325 a list of common Netspend problems)
GetHuman-407325: "Lost or Stolen Card" was why I was trying to call.
GetHuman-407325's review of Netspend customer service
GetHuman: So how would you sum up your experience for GetHuman's Netspend customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-407325: No English , they don't understand how to read english* sad customer service, my card is pending cause merchant had to cancel my order and it takes for ever for there risk management to investigate the problem when it shouldn't take that long
GetHuman: Let's quantify your experience contacting Netspend. On a scale of 1 to 5, how easy is it go get help on a Netspend problem?
GetHuman-407325: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-407325: I'd give them a five out of five on communication.
GetHuman: And what about Netspend's ability to quickly and effectively address your problem?
GetHuman-407325: For that I would say three out of five.
GetHuman: And finally- any advice for other Netspend customers?
GetHuman-407325: Call them early in the day or late. Don't forget any personal or account information you might need for Netspend to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-407325 taken from his Netspend customer service problem that occurred on November 18th, 2017.