Netspend: Woke up one morning, went to log into my accoun...
A Netspend customer review by GetHuman user ~kpnitreal from November 20th, 2017
Background on ~kpnitreal's case
GetHuman: ~kpnitreal - can you tell our other Netspend customers when your case took place?
~kpnitreal: Yes. It was morning, on November 15th.
GetHuman: Did you reach out to Netspend, and if so, how?
GetHuman: And which of these common Netspend customer issues best describes the reason you wanted to talk to them?
(Shows ~kpnitreal a list of common Netspend problems)
~kpnitreal: "Account Access" was why I was trying to call.
~kpnitreal's review of Netspend customer service
GetHuman: So how would you sum up your experience for GetHuman's Netspend customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kpnitreal: Woke up one morning, went to log into my account and could not do so. The website wanted me to change my password, but kept giving me an "information not correct error" when I put my personal info in to do so (it was correct). Long story short, the situation was resolved, but I wanted to leave a review because you will WAIT. I have had a positive business relationship with them so far, even with all this. But you should be prepared to wait at least ** mins before you even talk to someone.
GetHuman: Let's quantify your experience contacting Netspend. On a scale of 1 to 5, how easy is it go get help on a Netspend problem?
~kpnitreal: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kpnitreal: I'd give them a three out of five on communication.
GetHuman: And what about Netspend's ability to quickly and effectively address your problem?
~kpnitreal: For that I would say two out of five.
GetHuman: And finally- any advice for other Netspend customers?
~kpnitreal: Call them early in the day or late. Don't forget any personal or account information you might need for Netspend to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kpnitreal taken from his Netspend customer service problem that occurred on November 15th, 2017.