Netspend: this is by far the worst prepaid card worldwide...
A Netspend customer review by GetHuman user ~perky1983 from November 14th, 2017
Background on ~perky1983's case
GetHuman: ~perky1983 - can you tell our other Netspend customers when your case took place?
~perky1983: Yes I can. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Netspend, and if so, how?
GetHuman: And which of these common Netspend customer issues best describes the reason you wanted to talk to them?
(Shows ~perky1983 a list of common Netspend problems)
~perky1983: "Lost or Stolen Card" was why I was trying to call.
~perky1983's review of Netspend customer service
GetHuman: So how would you sum up your experience for GetHuman's Netspend customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~perky1983: this is by far the worst prepaid card worldwide... dont get this card, get a walmart money card, or something else. when you get the card you have to pay *.** to load it, which is normal, but then you pay *.** PER single credit transaction, and *.** PER debit transaction. On top of that they charge a *.** fee a month to keep the account open. this is the worst card i have ever had, and there customer service *****.
GetHuman: Let's quantify your experience contacting Netspend. On a scale of 1 to 5, how easy is it go get help on a Netspend problem?
~perky1983: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~perky1983: I'd give them a five out of five on communication.
GetHuman: And what about Netspend's ability to quickly and effectively address your problem?
~perky1983: For that I would say four out of five.
GetHuman: And finally- any advice for other Netspend customers?
~perky1983: Call them early in the day or late. Don't forget any personal or account information you might need for Netspend to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~perky1983 taken from his Netspend customer service problem that occurred on November 8th, 2017.