New Balance: This phone number was much quicker to use. Com...
A New Balance customer review by GetHuman user GetHuman-291940 from November 28th, 2017
Background on GetHuman-291940's case
GetHuman: GetHuman-291940 - can you tell our other New Balance customers when your case took place?
GetHuman-291940: Yes I can. It was middle of the night, on November 24th.
GetHuman: Did you reach out to New Balance, and if so, how?
GetHuman: And which of these common New Balance customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-291940 a list of common New Balance problems)
GetHuman-291940: "Cancel order" was why I was trying to call.
GetHuman-291940's review of New Balance customer service
GetHuman: So how would you sum up your experience for GetHuman's New Balance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-291940: This phone number was much quicker to use. Complaints about the sole falling off were brushed off. I didn't have original receipt so they would not replace them. I did get a $** coupon for the website. They said no one else is complaining about the soles coming loose. NOT!
GetHuman: Let's quantify your experience contacting New Balance. On a scale of 1 to 5, how easy is it go get help on a New Balance problem?
GetHuman-291940: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-291940: I'd give them a one out of five on communication.
GetHuman: And what about New Balance's ability to quickly and effectively address your problem?
GetHuman-291940: For that I would say two out of five.
GetHuman: And finally- any advice for other New Balance customers?
GetHuman-291940: Call them early in the day or late. Don't forget any personal or account information you might need for New Balance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-291940 taken from his New Balance customer service problem that occurred on November 24th, 2017.