New York Department of Labor - Unemployment: Worst customer service I have ever dealt with...
A New York Department of Labor - Unemployment customer review by GetHuman user ~Dan from November 16th, 2017
Background on ~Dan's case
GetHuman: ~Dan - can you tell our other New York Department of Labor - Unemployment customers when your case took place?
~Dan: Yeah. It was morning, on November 14th.
GetHuman: Did you reach out to New York Department of Labor - Unemployment, and if so, how?
GetHuman: And which of these common New York Department of Labor - Unemployment customer issues best describes the reason you wanted to talk to them?
(Shows ~Dan a list of common New York Department of Labor - Unemployment problems)
~Dan: "Make a claim" was why I was trying to call.
~Dan's review of New York Department of Labor - Unemployment customer service
GetHuman: So how would you sum up your experience for GetHuman's New York Department of Labor - Unemployment customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dan: Worst customer service I have ever dealt with. They usually need to transfer you a few times to get you to the right person that is IF the ROBOT DOES NOT HANG UP ON YOU AND TELL YOU TO CALL BACK ANOTHER TIME after waiting for ** mins. Representatives are miserable because they have to deal with angry people that have been on hold for usually ** mins to an hour.
GetHuman: Let's quantify your experience contacting New York Department of Labor - Unemployment. On a scale of 1 to 5, how easy is it go get help on a New York Department of Labor - Unemployment problem?
~Dan: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dan: I'd give them a three out of five on communication.
GetHuman: And what about New York Department of Labor - Unemployment's ability to quickly and effectively address your problem?
~Dan: For that I would say two out of five.
GetHuman: And finally- any advice for other New York Department of Labor - Unemployment customers?
~Dan: Call them early in the day or late. Don't forget any personal or account information you might need for New York Department of Labor - Unemployment to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dan taken from his New York Department of Labor - Unemployment customer service problem that occurred on November 14th, 2017.