Nicor: Absolutely, the worst gas distributor in the US...
A Nicor customer review by GetHuman user ~Simbarajan from November 19th, 2017
Background on ~Simbarajan's case
GetHuman: ~Simbarajan - can you tell our other Nicor customers when your case took place?
~Simbarajan: Yes I can. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Nicor, and if so, how?
GetHuman: And which of these common Nicor customer issues best describes the reason you wanted to talk to them?
(Shows ~Simbarajan a list of common Nicor problems)
~Simbarajan: "Book appointment" was why I was trying to call.
~Simbarajan's review of Nicor customer service
GetHuman: So how would you sum up your experience for GetHuman's Nicor customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Simbarajan: Absolutely, the worst gas distributor in the US of A. About *-weeks ago I added refrigerator, range to my Nicor Services Plan which used to $**.** a month. Following the change to my Nicor Services Plan, my monthly bill had gone up by almost $**.**. After spending more than an hour on the phone waiting for a human to pick up the phone, I sent an e-mail. A day later, some CLONE writes saying that I should contact Nicor Customer Service.
GetHuman: Let's quantify your experience contacting Nicor. On a scale of 1 to 5, how easy is it go get help on a Nicor problem?
~Simbarajan: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Simbarajan: I'd give them a four out of five on communication.
GetHuman: And what about Nicor's ability to quickly and effectively address your problem?
~Simbarajan: For that I would say five out of five.
GetHuman: And finally- any advice for other Nicor customers?
~Simbarajan: Call them early in the day or late. Don't forget any personal or account information you might need for Nicor to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Simbarajan taken from his Nicor customer service problem that occurred on November 11th, 2017.