Nicor: Was an american lady which asked my address and...

A Nicor customer review by GetHuman user ~ABuff88 from November 24th, 2017

Background on ~ABuff88's case

GetHuman: ~ABuff88 - can you tell our other Nicor customers when your case took place?
~ABuff88: Yeah. It was afternoon, on November 21st.
GetHuman: Did you reach out to Nicor, and if so, how?
~ABuff88: I used the 888-642-6748 number I found for on the GetHuman Nicor customer phone number page I was on: Nicor Customer Service Phone Number
GetHuman: And which of these common Nicor customer issues best describes the reason you wanted to talk to them?
(Shows ~ABuff88 a list of common Nicor problems)
~ABuff88: "Meter reading" was why I was trying to call.

~ABuff88's review of Nicor customer service

GetHuman: So how would you sum up your experience for GetHuman's Nicor customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ABuff88: Was an american lady which asked my address and sent a technician immediately to fix my gas line. (the pilot lights weren't staying lit.) Only waited on hold about ** seconds after working through the prompts. Although she did ask me to wait on hold for about * mins while she 'set up the appointment'.
GetHuman: Let's quantify your experience contacting Nicor. On a scale of 1 to 5, how easy is it go get help on a Nicor problem?
~ABuff88: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ABuff88: I'd give them a five out of five on communication.
GetHuman: And what about Nicor's ability to quickly and effectively address your problem?
~ABuff88: For that I would say five out of five.
GetHuman: And finally- any advice for other Nicor customers?
~ABuff88: Call them early in the day or late. Don't forget any personal or account information you might need for Nicor to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ABuff88 taken from his Nicor customer service problem that occurred on November 21st, 2017.

Nicor

4.63 of 5 stars | 43 reviews

~ABuff88's Nicor Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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