Norwegian Cruise Line: Picking friends up upon return from cruise. Ne...
A Norwegian Cruise Line customer review by GetHuman user ~Jeffrey Kant from November 25th, 2017
Background on ~Jeffrey Kant's case
GetHuman: ~Jeffrey Kant - can you tell our other Norwegian Cruise Line customers when your case took place?
~Jeffrey Kant: Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to Norwegian Cruise Line, and if so, how?
GetHuman: And which of these common Norwegian Cruise Line customer issues best describes the reason you wanted to talk to them?
(Shows ~Jeffrey Kant a list of common Norwegian Cruise Line problems)
~Jeffrey Kant: "Overcharge/Strange charge" was why I was trying to call.
~Jeffrey Kant's review of Norwegian Cruise Line customer service
GetHuman: So how would you sum up your experience for GetHuman's Norwegian Cruise Line customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jeffrey Kant: Picking friends up upon return from cruise. Needed info on return pickup time.. Courteous, clear information given.
GetHuman: Let's quantify your experience contacting Norwegian Cruise Line. On a scale of 1 to 5, how easy is it go get help on a Norwegian Cruise Line problem?
~Jeffrey Kant: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jeffrey Kant: I'd give them a five out of five on communication.
GetHuman: And what about Norwegian Cruise Line's ability to quickly and effectively address your problem?
~Jeffrey Kant: For that I would say five out of five.
GetHuman: And finally- any advice for other Norwegian Cruise Line customers?
~Jeffrey Kant: Call them early in the day or late. Don't forget any personal or account information you might need for Norwegian Cruise Line to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jeffrey Kant taken from his Norwegian Cruise Line customer service problem that occurred on November 17th, 2017.