Ocwen: these service reps have names like Alec Baldwin...
A Ocwen customer review by GetHuman user ~Bob from November 14th, 2017
Background on ~Bob's case
GetHuman: ~Bob - can you tell our other Ocwen customers when your case took place?
~Bob: Yeah. It was afternoon, on November 10th.
GetHuman: Did you reach out to Ocwen, and if so, how?
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows ~Bob a list of common Ocwen problems)
~Bob: "Refund" was why I was trying to call.
~Bob's review of Ocwen customer service
GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bob: these service reps have names like Alec Baldwin, when I call they dont' have one some don't speak good english, It took me almost a year to prove I had made a payment they insisited I miised one faxed letter and proof and still * months for them to tell me I was right, I did not know that my home insurance was not in effect because they did not pay my insurance and I was caneceld called them up and they told me I was wrong took * weeks fro me to get the paper work to prove to them that it was included in the mortage mean while I had no insurance for my home thank God nothing happened, they also keep charging me $**.** for certified mail I am not paying for the mail to tell me I have no insurance I told them after my agent called me to tell me about the nonpayment, I was so angry last year over the situation that I told them I would come to Palm Beach FL. to talk to them in person just need a name and a time they refused to let come in person I wish some one would take over this company
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
~Bob: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bob: I'd give them a one out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
~Bob: For that I would say one out of five.
GetHuman: And finally- any advice for other Ocwen customers?
~Bob: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bob taken from his Ocwen customer service problem that occurred on November 10th, 2017.