Optus - Faults: i waited for approx * minutes then spoke to an...
A Optus - Faults customer review by GetHuman user ~Karen from November 22nd, 2017
Background on ~Karen's case
GetHuman: ~Karen - can you tell our other Optus - Faults customers when your case took place?
~Karen: Yes. It was afternoon, on November 19th.
GetHuman: Did you reach out to Optus - Faults, and if so, how?
GetHuman: And which of these common Optus - Faults customer issues best describes the reason you wanted to talk to them?
(Shows ~Karen a list of common Optus - Faults problems)
~Karen: "Account access" was why I was trying to call.
~Karen's review of Optus - Faults customer service
GetHuman: So how would you sum up your experience for GetHuman's Optus - Faults customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Karen: i waited for approx * minutes then spoke to an operator who said he couldn't help me but would transfer me to another section that could. The gentleman from this section was most unhelpful saying he was unable to test the line and the number I was reporting the fault of had to contact Optus themselves. I explained that they may not know there was a problem that's why I was contacting Optus. He said blatantly there was nothing he could do unless the faulty line*company contacted him. I am so very disatisfied. No help from Optus whatsoever!!!
GetHuman: Let's quantify your experience contacting Optus - Faults. On a scale of 1 to 5, how easy is it go get help on a Optus - Faults problem?
~Karen: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Karen: I'd give them a one out of five on communication.
GetHuman: And what about Optus - Faults's ability to quickly and effectively address your problem?
~Karen: For that I would say four out of five.
GetHuman: And finally- any advice for other Optus - Faults customers?
~Karen: Call them early in the day or late. Don't forget any personal or account information you might need for Optus - Faults to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Karen taken from his Optus - Faults customer service problem that occurred on November 19th, 2017.