Orlando Sentinel: This was a pleasant surprise since the last tim...

A Orlando Sentinel customer review by GetHuman user ~Anonymous from November 20th, 2017

Background on ~Anonymous's case

GetHuman: ~Anonymous - can you tell our other Orlando Sentinel customers when your case took place?
~Anonymous: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Orlando Sentinel, and if so, how?
~Anonymous: I used the 407-420-5353 number I found for on the GetHuman Orlando Sentinel customer phone number page I was on: Orlando Sentinel Customer Service Phone Number
GetHuman: And which of these common Orlando Sentinel customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Orlando Sentinel problems)
~Anonymous: "Complaint" was why I was trying to call.

~Anonymous's review of Orlando Sentinel customer service

GetHuman: So how would you sum up your experience for GetHuman's Orlando Sentinel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: This was a pleasant surprise since the last time I had to call (* month ago) I cancelled my subscription the service was so bad.
GetHuman: Let's quantify your experience contacting Orlando Sentinel. On a scale of 1 to 5, how easy is it go get help on a Orlando Sentinel problem?
~Anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a five out of five on communication.
GetHuman: And what about Orlando Sentinel's ability to quickly and effectively address your problem?
~Anonymous: For that I would say two out of five.
GetHuman: And finally- any advice for other Orlando Sentinel customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Orlando Sentinel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Orlando Sentinel customer service problem that occurred on November 19th, 2017.

Orlando Sentinel

1.80 of 5 stars | 50 reviews

~Anonymous's Orlando Sentinel Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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