Overstock.com: Still did not have answers about my loveseat...

A Overstock.com customer review by GetHuman user ~socal sandy from November 17th, 2017

Background on ~socal sandy's case

GetHuman: ~socal sandy - can you tell our other Overstock.com customers when your case took place?
~socal sandy: Sure. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Overstock.com, and if so, how?
~socal sandy: I used the 800-843-2446 number I found for on the GetHuman Overstock.com customer phone number page I was on: Overstock.com Customer Service Phone Number
GetHuman: And which of these common Overstock.com customer issues best describes the reason you wanted to talk to them?
(Shows ~socal sandy a list of common Overstock.com problems)
~socal sandy: "Complaint" was why I was trying to call.

~socal sandy's review of Overstock.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Overstock.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~socal sandy: Still did not have answers about my loveseat . They shipped wrong loveseat and waiting another month and still no loveseat. They would not expedite the loveseat shipping.it's holding up the stair rail being put back in and new wallpaper on the staircase. I have a wedding at my house on sept * and need to get the contractors in. They promised me it would be in at the local delivery agent between august ** to **th. Today is august **th and the customer service agent promised me a call back yesterday. I had to call again today and she had someone else communicate with me on the phone. I was promised another call tommorrow! I paid for this in mid June for around $****.
GetHuman: Let's quantify your experience contacting Overstock.com. On a scale of 1 to 5, how easy is it go get help on a Overstock.com problem?
~socal sandy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~socal sandy: I'd give them a four out of five on communication.
GetHuman: And what about Overstock.com's ability to quickly and effectively address your problem?
~socal sandy: For that I would say five out of five.
GetHuman: And finally- any advice for other Overstock.com customers?
~socal sandy: Call them early in the day or late. Don't forget any personal or account information you might need for Overstock.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~socal sandy taken from his Overstock.com customer service problem that occurred on November 15th, 2017.

Overstock.com

4.64 of 5 stars | 60 reviews

~socal sandy's Overstock.com Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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