Beware of WorryFree. It is worry free for PSE&G...
A PSE&G customer review by GetHuman user ~ceekay from November 8th, 2017
Background on ~ceekay's case
GetHuman: ~ceekay - can you tell our other PSE&G customers when your case took place?
~ceekay: Yeah. It was late at night, on November 1st.
GetHuman: Did you reach out to PSE&G, and if so, how?
GetHuman: And which of these common PSE&G customer issues best describes the reason you wanted to talk to them?
(Shows ~ceekay a list of common PSE&G problems)
~ceekay: "I'm moving" was why I was trying to call.
~ceekay's review of PSE&G customer service
GetHuman: So how would you sum up your experience for GetHuman's PSE&G customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ceekay: Beware of WorryFree. It is worry free for PSE&G because they don't worry about a thing. I have been waiting for a part for my dryer for two weeks now. No updates or estimated time of arrival is available. You cannot get through to parts department. Customer service can only tell me what and when it was ordered. Thanks! That I already know. The person(s) I spoke with ( I made several calls) have no useful information that will tell me when I can expect to have this resolved. I have been promised call backs from a supervisor but have heard from no one - the reason for my multiple calls. I am a patient person but I am at the end of my patience. I pay them over $*** dollars a year for WorryFree service that is anything but. I will be taking my money elsewhere.
GetHuman: Let's quantify your experience contacting PSE&G. On a scale of 1 to 5, how easy is it go get help on a PSE&G problem?
~ceekay: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ceekay: I'd give them a four out of five on communication.
GetHuman: And what about PSE&G's ability to quickly and effectively address your problem?
~ceekay: For that I would say five out of five.
GetHuman: And finally- any advice for other PSE&G customers?
~ceekay: Call them early in the day or late. Don't forget any personal or account information you might need for PSE&G to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ceekay taken from his PSE&G customer service problem that occurred on November 1st, 2017.