PSE&G: Called several times and waited over ** minute...

A PSE&G customer review by GetHuman user GetHuman-340171 from November 23rd, 2017

Background on GetHuman-340171's case

GetHuman: GetHuman-340171 - can you tell our other PSE&G customers when your case took place?
GetHuman-340171: Sure. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to PSE&G, and if so, how?
GetHuman-340171: I used the 800-436-7734 number I found for on the GetHuman PSE&G customer phone number page I was on: PSE&G Customer Service Phone Number
GetHuman: And which of these common PSE&G customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-340171 a list of common PSE&G problems)
GetHuman-340171: "Billing inquiry" was why I was trying to call.

GetHuman-340171's review of PSE&G customer service

GetHuman: So how would you sum up your experience for GetHuman's PSE&G customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-340171: Called several times and waited over ** minute. Once was a full hour!!! Out if the several times I called they picked up once!
GetHuman: Let's quantify your experience contacting PSE&G. On a scale of 1 to 5, how easy is it go get help on a PSE&G problem?
GetHuman-340171: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-340171: I'd give them a three out of five on communication.
GetHuman: And what about PSE&G's ability to quickly and effectively address your problem?
GetHuman-340171: For that I would say two out of five.
GetHuman: And finally- any advice for other PSE&G customers?
GetHuman-340171: Call them early in the day or late. Don't forget any personal or account information you might need for PSE&G to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-340171 taken from his PSE&G customer service problem that occurred on November 22nd, 2017.


2.30 of 5 stars | 56 reviews

GetHuman-340171's PSE&G Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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