PSE&G: I spoke with * reps. The first one could not fi...
A PSE&G customer review by GetHuman user ~p lang from November 21st, 2017
Background on ~p lang's case
GetHuman: ~p lang - can you tell our other PSE&G customers when your case took place?
~p lang: Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to PSE&G, and if so, how?
GetHuman: And which of these common PSE&G customer issues best describes the reason you wanted to talk to them?
(Shows ~p lang a list of common PSE&G problems)
~p lang: "Change appointment" was why I was trying to call.
~p lang's review of PSE&G customer service
GetHuman: So how would you sum up your experience for GetHuman's PSE&G customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~p lang: I spoke with * reps. The first one could not find my old account which has been disconnected since Hurricane Sandy. The second rep, Brandon, was rude and arguementative. He told me that PSE&G does not issue disconnect letters or communications to towwn building officials. It would be on me to determine what info should be a part of this letter and to take it to the President of PSE&G. He accused me of pointing fingers at others for what I couldn't seem to accomplish. He should have transferred me to construction dept!
GetHuman: Let's quantify your experience contacting PSE&G. On a scale of 1 to 5, how easy is it go get help on a PSE&G problem?
~p lang: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~p lang: I'd give them a one out of five on communication.
GetHuman: And what about PSE&G's ability to quickly and effectively address your problem?
~p lang: For that I would say five out of five.
GetHuman: And finally- any advice for other PSE&G customers?
~p lang: Call them early in the day or late. Don't forget any personal or account information you might need for PSE&G to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~p lang taken from his PSE&G customer service problem that occurred on November 15th, 2017.