PSE&G: i had to say ok for them to call me back in...

A PSE&G customer review by GetHuman user ~anonymous from November 28th, 2017

Background on ~anonymous's case

GetHuman: ~anonymous - can you tell our other PSE&G customers when your case took place?
~anonymous: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to PSE&G, and if so, how?
~anonymous: I used the 800-436-7734 number I found for on the GetHuman PSE&G customer phone number page I was on: PSE&G Customer Service Phone Number
GetHuman: And which of these common PSE&G customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common PSE&G problems)
~anonymous: "Change appointment" was why I was trying to call.

~anonymous's review of PSE&G customer service

GetHuman: So how would you sum up your experience for GetHuman's PSE&G customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: i had to say ok for them to call me back in ** mins. i did the same the other day and they never called me back. i'll see if anything happens today. RIDICULOUS. they take our money, raise our rates and don't want to deal with us.
GetHuman: Let's quantify your experience contacting PSE&G. On a scale of 1 to 5, how easy is it go get help on a PSE&G problem?
~anonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a one out of five on communication.
GetHuman: And what about PSE&G's ability to quickly and effectively address your problem?
~anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other PSE&G customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for PSE&G to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his PSE&G customer service problem that occurred on November 18th, 2017.

PSE&G

2.30 of 5 stars | 56 reviews

~anonymous's PSE&G Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like PSE&G, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with PSE&G in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!