PSE&G: I am a new customer and I hate them already. Fi...

A PSE&G customer review by GetHuman user GetHuman-72877 from November 24th, 2017

Background on GetHuman-72877's case

GetHuman: GetHuman-72877 - can you tell our other PSE&G customers when your case took place?
GetHuman-72877: Yeah. It was middle of the night, on November 21st.
GetHuman: Did you reach out to PSE&G, and if so, how?
GetHuman-72877: I used the 800-436-7734 number I found for on the GetHuman PSE&G customer phone number page I was on: PSE&G Customer Service Phone Number
GetHuman: And which of these common PSE&G customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-72877 a list of common PSE&G problems)
GetHuman-72877: "Billing inquiry" was why I was trying to call.

GetHuman-72877's review of PSE&G customer service

GetHuman: So how would you sum up your experience for GetHuman's PSE&G customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-72877: I am a new customer and I hate them already. Fiat call (at work) wed I was on hold ** and have them all information and they said they can't find anything to call back with the pervious owner, so I called my landlord got the name and after I called back (still at work and ** min later) they couldn't look it up with that either and asked me to get the meter number...okkkk...I'm at work! They told me since tomorrow was thanksgiving callback Friday and they will get me set up. I called back today with my info, pervious tentants info and meter number and the rep that answered the phone said he can't help me because it's a holiday! This is just great! *****€***
GetHuman: Let's quantify your experience contacting PSE&G. On a scale of 1 to 5, how easy is it go get help on a PSE&G problem?
GetHuman-72877: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-72877: I'd give them a three out of five on communication.
GetHuman: And what about PSE&G's ability to quickly and effectively address your problem?
GetHuman-72877: For that I would say one out of five.
GetHuman: And finally- any advice for other PSE&G customers?
GetHuman-72877: Call them early in the day or late. Don't forget any personal or account information you might need for PSE&G to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-72877 taken from his PSE&G customer service problem that occurred on November 21st, 2017.

PSE&G

2.30 of 5 stars | 56 reviews

GetHuman-72877's PSE&G Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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