PSE&G: they came out to check my gas furnace.told me t...
A PSE&G customer review by GetHuman user ~logoduck from November 8th, 2017
Background on ~logoduck's case
GetHuman: ~logoduck - can you tell our other PSE&G customers when your case took place?
~logoduck: Yes I can. It was late at night, on October 28th.
GetHuman: Did you reach out to PSE&G, and if so, how?
GetHuman: And which of these common PSE&G customer issues best describes the reason you wanted to talk to them?
(Shows ~logoduck a list of common PSE&G problems)
~logoduck: "Cancel Service" was why I was trying to call.
~logoduck's review of PSE&G customer service
GetHuman: So how would you sum up your experience for GetHuman's PSE&G customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~logoduck: they came out to check my gas furnace.told me the blower motor was dirty.they said ***.** for a new one.he cleaned it and it worked for ** hours then died.another guy came out the next day and said it will cost ***.** to replace the motor.what a ropoff
GetHuman: Let's quantify your experience contacting PSE&G. On a scale of 1 to 5, how easy is it go get help on a PSE&G problem?
~logoduck: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~logoduck: I'd give them a one out of five on communication.
GetHuman: And what about PSE&G's ability to quickly and effectively address your problem?
~logoduck: For that I would say four out of five.
GetHuman: And finally- any advice for other PSE&G customers?
~logoduck: Call them early in the day or late. Don't forget any personal or account information you might need for PSE&G to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~logoduck taken from his PSE&G customer service problem that occurred on October 28th, 2017.