PSE&G: wait time to speak to a customer service rep is...
A PSE&G customer review by GetHuman user ~abc from November 16th, 2017
Background on ~abc's case
GetHuman: ~abc - can you tell our other PSE&G customers when your case took place?
~abc: Sure. It was afternoon, on November 14th.
GetHuman: Did you reach out to PSE&G, and if so, how?
GetHuman: And which of these common PSE&G customer issues best describes the reason you wanted to talk to them?
(Shows ~abc a list of common PSE&G problems)
~abc: "No service" was why I was trying to call.
~abc's review of PSE&G customer service
GetHuman: So how would you sum up your experience for GetHuman's PSE&G customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~abc: wait time to speak to a customer service rep is too long! More than half of the time I called, I got a voice message saying PSEG is experiencing "unusual power outage" in the area and asked me to call back some other time, then it hanged up on me. Left me feeling there is no good time to call for assistance. Pretty frustrated when need immediate help.
GetHuman: Let's quantify your experience contacting PSE&G. On a scale of 1 to 5, how easy is it go get help on a PSE&G problem?
~abc: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~abc: I'd give them a one out of five on communication.
GetHuman: And what about PSE&G's ability to quickly and effectively address your problem?
~abc: For that I would say one out of five.
GetHuman: And finally- any advice for other PSE&G customers?
~abc: Call them early in the day or late. Don't forget any personal or account information you might need for PSE&G to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~abc taken from his PSE&G customer service problem that occurred on November 14th, 2017.