Page Plus Cellular: Of all of the years I used page plus I generall...
A Page Plus Cellular customer review by GetHuman user ~Habib from November 11th, 2017
Background on ~Habib's case
GetHuman: ~Habib - can you tell our other Page Plus Cellular customers when your case took place?
~Habib: Yes I can. It was middle of the night, on November 3rd.
GetHuman: Did you reach out to Page Plus Cellular, and if so, how?
GetHuman: And which of these common Page Plus Cellular customer issues best describes the reason you wanted to talk to them?
(Shows ~Habib a list of common Page Plus Cellular problems)
~Habib: "Setup service" was why I was trying to call.
~Habib's review of Page Plus Cellular customer service
GetHuman: So how would you sum up your experience for GetHuman's Page Plus Cellular customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Habib: Of all of the years I used page plus I generally just purchased a phone card and went from there. No issues ever came up. One day I tried their ** dollar plan. I ran out of minutes and was forced to buy another prepaid card. In that timeframe the ** dollar plan expired and took a large chunk of my prepaid minutes somehow. Customer service would not help at all and were very rude to me. They tried putting some numbers in my face that were incorrect and refused to listen to that. I stated I had $*.** left and after the plan expired I am down to $*.**. Every time they tried telling me I used the minutes, and I asked them where? A repeat comment that I used them but never where, sometimes they would just hang up on me, and not once did I get the actual manager. One idiot thought I was being rude to her when I stated that you seem to be reading your info from a computer screen and not listening to the issue. Thats what the moron was doing, like technology never fails us. The sad part to thi
GetHuman: Let's quantify your experience contacting Page Plus Cellular. On a scale of 1 to 5, how easy is it go get help on a Page Plus Cellular problem?
~Habib: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Habib: I'd give them a one out of five on communication.
GetHuman: And what about Page Plus Cellular's ability to quickly and effectively address your problem?
~Habib: For that I would say two out of five.
GetHuman: And finally- any advice for other Page Plus Cellular customers?
~Habib: Call them early in the day or late. Don't forget any personal or account information you might need for Page Plus Cellular to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Habib taken from his Page Plus Cellular customer service problem that occurred on November 3rd, 2017.