Panasonic: The problem is you are routed to a call center...
A Panasonic customer review by GetHuman user GetHuman-347153 from November 26th, 2017
Background on GetHuman-347153's case
GetHuman: GetHuman-347153 - can you tell our other Panasonic customers when your case took place?
GetHuman-347153: Yup. It was evening, on November 24th.
GetHuman: Did you reach out to Panasonic, and if so, how?
GetHuman: And which of these common Panasonic customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-347153 a list of common Panasonic problems)
GetHuman-347153: "Device Support" was why I was trying to call.
GetHuman-347153's review of Panasonic customer service
GetHuman: So how would you sum up your experience for GetHuman's Panasonic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-347153: The problem is you are routed to a call center in the Caribbean and they have no idea what they are doing.If Panasonic could get back to basic business and have someone in the US man their call centers, it would be great.
GetHuman: Let's quantify your experience contacting Panasonic. On a scale of 1 to 5, how easy is it go get help on a Panasonic problem?
GetHuman-347153: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-347153: I'd give them a one out of five on communication.
GetHuman: And what about Panasonic's ability to quickly and effectively address your problem?
GetHuman-347153: For that I would say two out of five.
GetHuman: And finally- any advice for other Panasonic customers?
GetHuman-347153: Call them early in the day or late. Don't forget any personal or account information you might need for Panasonic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-347153 taken from his Panasonic customer service problem that occurred on November 24th, 2017.