Partsgeek.com: I've submitted several ticket request and never...
A Partsgeek.com customer review by GetHuman user ~vtine from November 24th, 2017
Background on ~vtine's case
GetHuman: ~vtine - can you tell our other Partsgeek.com customers when your case took place?
~vtine: Sure. It was evening, on November 14th.
GetHuman: Did you reach out to Partsgeek.com, and if so, how?
GetHuman: And which of these common Partsgeek.com customer issues best describes the reason you wanted to talk to them?
(Shows ~vtine a list of common Partsgeek.com problems)
~vtine: "Return an Order" was why I was trying to call.
~vtine's review of Partsgeek.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Partsgeek.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~vtine: I've submitted several ticket request and never reveived a reponse once. Customer service webpage *****. I've ordered several items through your organization will look elsewhere from here out. When you have such log wait times to speak to someone because of high call volume, apparently there's a problem with unhappy customers. After waiting *** mins. then you're reverted back to the home page to start the process of bieng on hold yet once again.*Help Ticket mess doesn't work.
GetHuman: Let's quantify your experience contacting Partsgeek.com. On a scale of 1 to 5, how easy is it go get help on a Partsgeek.com problem?
~vtine: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~vtine: I'd give them a four out of five on communication.
GetHuman: And what about Partsgeek.com's ability to quickly and effectively address your problem?
~vtine: For that I would say three out of five.
GetHuman: And finally- any advice for other Partsgeek.com customers?
~vtine: Call them early in the day or late. Don't forget any personal or account information you might need for Partsgeek.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~vtine taken from his Partsgeek.com customer service problem that occurred on November 14th, 2017.