Payless ShoeSource: Had to cancel and re-order to change shipping m...
A Payless ShoeSource customer review by GetHuman user ~JB from November 19th, 2017
Background on ~JB's case
GetHuman: ~JB - can you tell our other Payless ShoeSource customers when your case took place?
~JB: Yes I can. It was evening, on November 14th.
GetHuman: Did you reach out to Payless ShoeSource, and if so, how?
GetHuman: And which of these common Payless ShoeSource customer issues best describes the reason you wanted to talk to them?
(Shows ~JB a list of common Payless ShoeSource problems)
~JB: "Make a purchase" was why I was trying to contact.
~JB's review of Payless ShoeSource customer service
GetHuman: So how would you sum up your experience for GetHuman's Payless ShoeSource customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JB: Had to cancel and re-order to change shipping method from to ship to store to home. Customer rep was nice, professional and quick. No wait time.
GetHuman: Let's quantify your experience contacting Payless ShoeSource. On a scale of 1 to 5, how easy is it go get help on a Payless ShoeSource problem?
~JB: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JB: I'd give them a one out of five on communication.
GetHuman: And what about Payless ShoeSource's ability to quickly and effectively address your problem?
~JB: For that I would say one out of five.
GetHuman: And finally- any advice for other Payless ShoeSource customers?
~JB: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Payless ShoeSource to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JB taken from his Payless ShoeSource customer service problem that occurred on November 14th, 2017.